Shipping

Will it get there by Christmas?

If you place your order by 9 AM EST Monday, Dec. 21, and select USPS Priority Mail Shipping to a destination within the US, the post office SHOULD deliver it by Christmas, but we cannot guarantee the performance of the PO.  PLEASE order early if possible!

Please do NOT select UPS Ground shipping unless you live VERY close to NC.  UPS Ground is sometimes more expensive, but that does NOT mean faster. It can take 4-7 days for UPS Ground from us to the west coast.

Order Changes

Please email retrovideogamerepair@gmail.com (or hit reply to your order confirmation email) with any order changes. We check that email all through the day. This is much better than calling us -- our phone lines are open during business hours, roughly 9AM - 5PM Eastern time, weekdays. If we don't answer we are busy doing repairs or shipping or out of the office or on another call -- please send an email, do not leave a phone message. We rarely check phone messages, as most are hangups, telemarketers, or cannot be understood. I can not honor any changes to orders left via phone message.

Delivery Pricing

Want to know how much shipping will cost? That depends on the weight of your order, the distance from NC, and the shipping method you choose.

Calculate your exact shipping cost by adding items to your cart, selecting "check out", and proceed to enter in your shipping address. You will be able to calculate your shipping cost for any method you like in seconds w/ out actually ordering anything.  If you don't like the cost, abandon the order without going to payment page.

Instead of charging exorbitant prices for shipping as many online retailers do, Retro Video Game Repair maintains a live connection with the US Postal Service and UPS Ground to provide our customers with real-time cost-based pricing for shipping. We also allow our customers to choose from different domestic (US) and international shipping options, so you make the call on how quickly your order arrives.

Delivery Time/Shipping Methods

Delivery time is the total of order processing time plus shipping time. Orders are "processed" (pulled for address verification and packing) the next business day after your order has been placed, and almost all will ship that same day they are processed. We send a shipping confirmation email to you when the order ships, which includes the tracking #.

Three shipping methods are available for you to choose from for shipping within the US:
  • USPS  (aka the Post Office) First Class Mail - available for packages up to 13 ounces - usually 2 to 5 business days shipping time including Saturdays, depending on distance from NC - delivery confirmation tracking. This is like mailing a letter.
  • USPS  (aka the Post Office) Priority Mail - available for all weights - usually 2 to 3 business days shipping time, including Saturdays - with delivery confirmation tracking. This is the fastest shipping method to the western half of the US. Priority Mail to most locations in NC from Durham east is 1 day. Includes up to $50 insurance.
  • UPS Ground - available for all weights - 2 to 8 business days (M-F), depending on distance from NC, includes $100 insurance and full tracking, no Saturday delivery. This is the slowest method to the western half of the US.  Closer to NC, it is about even with USPS Priority Mail.
With First Class or Priority Mail within the US, you can check the delivery status of your package at www.usps.com under track/confirm by keying in the Delivery Confirmation id # we email you. 

For UPS Ground shipping, you can track your package at www.ups.com with the tracking # we email you.

For shipping outside the US, there is limited tracking with First Class Mail International and Priority Mail International, and full tracking with Express Mail International. We also offer UPS Standard shipping to Canada, which includes date specific delivery, usually about a week, and $100 insurance.

Please make sure that our emails from retrovideogamerepair@gmail.com can get through your SPAM filter.

Please be sure to include your apartment #, if any, on your shipping address. You can put this on address line 2 if there is not enough room on address line 1. If the Post Office does not deliver to your street address, we will need a PO Box. Company name is only required if it is part of your shipping address.

We ask for your phone # only so that we can contact you in case of questions about your shipping address or the contents of your order, for those times when you don't respond to our emails (please check your SPAM filter). We do not use the phone # for any other purpose nor do we share the phone # with anyone else.

International Shipping

We ship via United States Postal Service (USPS) and offer 3 shipping classes to many countries, plus UPS Standard to Canada only. We must have a first and last name, no initials, for the shipping address. We have no way of verifying international mailing addresses, so please be sure what you give us is complete and accurate. If your country is not listed on our shipping menu, please contact us, we may be able to add it.
  • First Class International: very economical, for orders less than 4 pounds. The USPS quotes "varies" as expected delivery time, but in our experience, it is usually 7 to 14 business days, although it can be 5-30 days. Limited tracking.
  • Priority International: usually 6 to 10 business days. Phone # is recommended for the customs form. Some tracking.
  • Express Mail International: usually 3 to 6 business days. Phone # is required for the customs form. Full tracking.
  • We also offer UPS Standard shipping to Canada, usually 7-8 days, full tracking, $100 insurance.  Phone # and email are required.
All customs taxes or duties are your responsibility. Customs handling can occasionally extend the shipping time.

Can I drop off my system for repair, or pick up my order?


We moved out of our retail location on Westgate Rd in Jan. 2014, into a private home. My neighborhood does not desire retail traffic, but if you live near Raleigh, NC, and need to save on time and shipping expense, I can accommodate those requests.  You still need you to place the order online first. You will need to pay by credit card or Paypal online.  We have no cash on hand to make change.

Please give me till noon of the next business day after you've placed your order to get any games or used/refurbished merchandise ready for you.  Other items do not need lead time.  Email me at retrovideogamerepair@gmail.com to make arrangements for pickup or dropoff.

If you plan to pick up your order or repaired system, to avoid being charged shipping, when you are viewing your cart, key freeshipping123xyz in the coupon field, then click on Apply, and go to Checkout.  When you get to the billing page, be sure to select NC as the state, and check the box to ship to the same address. When you get to the Shipping page, you will still need to select a shipping method, but won't be charged for it.  Please humor the program, it isn't really set up for free shipping, but this works.  ;-)

Where are you located?  Can I come by and browse your games?

We moved out of our retail location on Westgate Rd in Jan. 2015, into a private home. I am sorry, but I can not accommodate requests to come and browse through the games or merchandise. You can browse through all games in stock on our website, either alphabetically, by price, by popularity, or by keying in part of the game title in the search box.

If you are concerned about the appearance, condition, or label of a particular game, please email me at retrovideogamerpair@gmail.com and I will be happy to check it out for you.